Privacy Policy | XchangeOn - Secure Crypto Trading Exchange

1. Information We Collect

When you use the XchangeOn Mobile App, we may collect the following types of information:

• A. Personal Information (Provided by You)
  • Name, email address and other contact details when you sign up.
  • Identity verification documents (e.g., government-issued ID, proof of address) for KYC (Know Your Customer) compliance.
  • Payment details (such as cryptocurrency wallet addresses) for transactions.
• B. Automatically Collected Information
  • Device & Usage Data: IP address, device model, operating system, app version, and browsing activity.
  • Transaction Information: Details of your deposits, withdrawals, and trades conducted through the app.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and improve app performance.

2. How We Use Your Information

We use your data for the following purposes:

• Account Creation & Verification – To register and authenticate your account, ensuring compliance with financial regulations.
• Transaction Processing – To facilitate deposits, withdrawals, and trades securely.
• Security & Fraud Prevention – To monitor suspicious activities and protect user accounts from unauthorized access.
• Customer Support – To assist with inquiries, troubleshoot issues, and improve user experience.
• App Optimization & Analytics – To enhance our app performance, detect technical issues, and personalize user experience.

3. How We Protect Your Information

We implement strict security measures to protect your personal data, including:

• End-to-End Encryption for data transmission.
• Multi-Layer Security Protocols to prevent unauthorized access.
• Two-Factor Authentication (2FA) for additional account security.
• Regular Security Audits to ensure compliance with industry standards.

4. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share certain information in the following cases:

• With Regulatory Authorities: If required by law or in response to a legal request.
• With Trusted Partners: To process transactions, prevent fraud, or conduct security checks.
• With Service Providers: Such as cloud storage, analytics, or customer support platforms, strictly for operational purposes.

5. Your Privacy Choices & Rights

You have the right to:

• Access & Update Your Information – Modify your personal details in your account settings.
• Opt-Out of Marketing Communications – Unsubscribe from promotional emails or notifications.
• Request Data Deletion – Subject to legal and regulatory obligations, you can request the deletion of your account and associated data.

6. Data Retention Policy

We retain your information only as long as necessary to:

• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our terms.
• Provide continued services and account security.

7. Third-Party Links & Services

XchangeOn may contain links to third-party platforms, such as external exchanges or service providers. We are not responsible for their privacy practices, and we encourage users to review their policies before sharing personal data.

8. Children’s Privacy

Our app is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will take immediate steps to delete it.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements, security measures, or app functionalities. You will be notified of any significant changes through in-app notifications or email.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can reach out to us at:

📧 Email: support@xchangeon.io

🌐 Website: https://xchangeon.io/