Effective Date: May 2026 | Last Updated: May 2026
Welcome to XchangeOn. These User Agreement Terms (“Agreement”) govern your access to and use of the XchangeOn Exchange website, mobile applications, trading platform, products, and services (collectively referred to as the “Platform” or “Services”). By creating an account, accessing the Platform, or using any XchangeOn services, you confirm that you have read, understood, and agreed to this Agreement, along with our Privacy Policy, AML/KYC Policy, Risk Disclosure, and any additional policies published on the Platform. If you do not agree with these terms, please discontinue use of the Platform immediately.
XchangeOn is a digital asset trading platform designed to provide users with access to cryptocurrency trading, wallet services, staking programs, reward systems, and other blockchain-related features. This Agreement establishes the legal relationship between XchangeOn (“XchangeOn,” “we,” “our,” or “us”) and the user (“User,” “you,” or “your”).
XchangeOn reserves the right to modify, update, or revise this Agreement at any time without prior notice. Updated versions become effective immediately upon publication on the Platform. Continued use of the Platform after updates means you accept the revised terms.
To use XchangeOn services, you confirm that:
XchangeOn reserves the right to refuse, suspend, or terminate access to any user at its sole discretion.
To access certain services, users must create an account.
You agree to:
You must not:
XchangeOn is not responsible for losses caused by unauthorized access resulting from user negligence.
XchangeOn may require identity verification (“KYC”) before granting access to certain services, deposits, withdrawals, or trading functions. Verification may include:
We reserve the right to:
Failure to complete KYC requirements may result in account limitations or suspension.
XchangeOn may provide the following services:
Certain services may not be available in all regions.XchangeOn Exchange may add, modify, suspend, or discontinue any service without prior notice.
Cryptocurrency and digital assets involve substantial risk. You acknowledge and accept that:
You are solely responsible for evaluating the risks associated with any transaction conducted through XchangeOn.XchangeOn Exchange does not provide financial, legal, tax, or investment advice.
Users are fully responsible for their trading activities. You agree not to:
XchangeOn reserves the right to:
Users are responsible for ensuring the accuracy of wallet addresses and blockchain networks before initiating transactions. XchangeOn is not liable for losses caused by incorrect wallet addresses, unsupported tokens, blockchain congestion, third-party wallet issues, or network failures.
Withdrawal requests may be delayed due to security reviews, compliance checks, technical maintenance, or blockchain confirmation requirements. Minimum withdrawal limits and applicable fees may apply.
By using XchangeOn, you agree to pay applicable fees associated with trading, withdrawals, conversions, premium services, and other platform activities. Fees may change periodically without prior notice, and updated fee structures will be displayed on the Platform.
XchangeOn may offer staking, rewards, earning, or promotional programs. Participation in these programs is voluntary and subject to additional terms. Users acknowledge that rewards are not guaranteed unless explicitly stated, estimated returns may vary, staking services may involve lock periods, and market conditions may impact rewards. XchangeOn Exchange reserves the right to modify or discontinue any reward program at any time.
All content, branding, logos, software, designs, graphics, and materials available on XchangeOn are the intellectual property of XchangeOn or its licensors. Users may not copy, reproduce, modify, distribute, reverse engineer, or exploit platform content without written permission. Unauthorized use may result in legal action.
XchangeOn reserves the right to suspend, restrict, or terminate accounts if users violate this Agreement, engage in suspicious activities, breach applicable laws, attempt unauthorized access, or pose security or compliance risks. During investigations, withdrawals and platform access may be temporarily restricted.
To the maximum extent permitted by law, XchangeOn shall not be liable for trading losses, lost profits, market fluctuations, service interruptions, security breaches, third-party failures, delayed transactions, data loss, or any indirect or consequential damages. All services are provided on an “as is” and “as available” basis without warranties of any kind.
XchangeOn implements security measures designed to protect user accounts and digital assets. However, no system can guarantee absolute security. Users are responsible for enabling two-factor authentication (2FA), protecting account credentials, monitoring account activity, and maintaining secure devices and networks. You acknowledge that cybersecurity risks exist within the digital asset industry.
Users are prohibited from using XchangeOn for the following:
Violation of these rules may result in immediate account termination and reporting to regulatory authorities.
XchangeOn continuously evaluates digital assets listed on the Platform to maintain a secure, transparent, and high-quality trading environment. XchangeOn reserves the right to list, suspend, restrict, or delist any digital asset, trading pair, or project at its sole discretion and without prior notice where necessary.
Digital assets may be evaluated based on factors including: project credibility, security and smart contract integrity, market demand, liquidity, community development, regulatory considerations, technical stability, and risk exposure to users.
XchangeOn may suspend or delist a digital asset if: the project violates laws, security risks are identified, liquidity is insufficient, fraudulent activities are detected, the team becomes inactive, or the asset creates operational, compliance, or reputational risks.
Before or after delisting, XchangeOn may suspend deposits/withdrawals, disable trading pairs, or restrict transfers. Immediate action may be taken in urgent security or compliance situations.
Users acknowledge that delisted assets may lose value or liquidity, trading may become unavailable, and withdrawals may only remain open for a limited period. Users are responsible for monitoring announcements.
Where appropriate, XchangeOn may publish announcements regarding delisting schedules, suspension timelines, withdrawal deadlines, and risk warnings.
XchangeOn shall not be liable for losses caused by asset delisting, reduced liquidity, price volatility, trading interruptions, project failures, or regulatory restrictions.
XchangeOn may place certain assets under enhanced monitoring or “Special Treatment” status before delisting, which may involve risk warnings and trading limitations.
All decisions made by XchangeOn are final and made in the interest of user protection, platform security, compliance obligations, market integrity, and operational stability.
Users are solely responsible for determining and fulfilling their tax obligations related to cryptocurrency transactions conducted on XchangeOn. XchangeOn does not provide tax advice.
Your use of XchangeOn is also governed by our Privacy Policy. By using the Platform, you consent to the collection, storage, processing, and use of information in accordance with our policies.
The Platform may integrate or link to third-party services, applications, or websites. XchangeOn is not responsible for third-party content, external services, wallet providers, payment processors, or external security practices. Users access third-party services at their own risk.
XchangeOn shall not be held liable for delays, failures, or interruptions caused by events beyond reasonable control, including natural disasters, cyberattacks, government actions, internet failures, blockchain disruptions, power outages, war, or civil unrest.
This Agreement shall be governed and interpreted in accordance with applicable laws and regulations of the jurisdiction in which XchangeOn operates. Any disputes arising from this Agreement shall be resolved through applicable legal procedures and dispute resolution mechanisms.
For support, compliance, or legal inquiries, users may contact XchangeOn through the official support channels available on the Platform.
By creating an account or using XchangeOn services, you acknowledge that you have read this User Agreement carefully, understand the associated risks, agree to comply with all applicable terms and policies, and accept full responsibility for your use of the Platform. XchangeOn is committed to building a secure, transparent, and community-driven digital asset ecosystem.